Are Retailers capturing the REASON for their Customer's Product Returns?
Part of the solution for Retailers and E-Commerce sites successfully optimising the Product Returns process MUST be understanding WHY the products have been returned in the first place.
Category: Product returns, Reason Return Code, eCommerce
Are high street retailers feeling the affect of online product returns?
For most multi-channel retailers, successfully optimising and refining their online Products Returns strategy, could be about to determine their physical High Street survival.
Category: ecommerce, online sales, retail, customer returns
Seeking competitive advantage through customer product returns
An increasing number of online-retailers and e-commerce sites are treating the Product Returns process as an opportunity and making a competitive advantage for themselves.
Category: ecommerce, bespoke online platform, reducing customer returns
The Digital Challenge Mini-Series: Week One
What are the largest Digital Challenges that traditional and e-commerce businesses face when aiming to deliver better online Customer Experience in 2019? Over the next few weeks, we aim to explore the digital challenges, and in some cases the limitations, which for some businesses are restricting their ability to deliver a truly great online customer experience.
Category: DX Summit, Customer Journey, User Experience, Phoenix Digital, digital research
Supporting the User Experience through adoption of Agile functionality
A powerful, future-proof ecommerce website design, requires a tested, personalised User Experience strategy at its core: however, to be the best, it also needs ‘Agility’ built into it.
Category: ecommerce, user experience, UX, agile